Cynab Voyages
Terms and Conditions
1. PAYMENT: A non-refundable deposit is required at time of booking unless otherwise stated in your invoice. Cynab Voyages office must receive final payment 30 days prior to departure (some suppliers may ask for more days). Full payments are due for bookings made within 30 days of departure. You will be advised at time of confirmation. The additional amount is non-refundable. If final payment is not received 30 days prior to departure the booking may be cancelled.
2. TERMS: The purchase of packages, offered by Cynab Voyages constitutes a contractual agreement between the suppliers and the customer and implies your acceptance of suppliers terms and conditions. Please ensure you read carefully and understand these terms and conditions prior to booking.
3. PRICES INDICATED: Prices quoted by Cynab Voyages staff are based on double or twin occupancy and per person, (supplements for single and 3rd persons may apply) and in USA dollars, unless otherwise indicated, and are based upon the prices of provided services, exchange rate, cost of fuel, taxes and other fees in force at time of preparation of the booking. All prices are valid upon date of booking and are subject to change without notice. Unless the customer has paid in full, all prices may be increased at any time and for any reason.
4. RESERVATIONS/DEPOSIT/CONFIRMATION: Reservations must be accompanied by a deposit or payment in full before they can be considered confirmed.
5. CHARGES FOR CHANGES: Any changes to a reservation will be subject to extra fee. Within 45 days of departure cancellation penalties will apply. If any change made by one or more customers alters the basis of room occupancy, rates will be adjusted to reflect true room occupancy status. Charges will apply for any changes in customer reservations (subject to availability) subsequent to the departure date.
6. CANCELLATION CHARGES: Charges will apply in the event of any cancellation. All cancellation fees must be calculated based on the total amount of the products and Travel Services purchased. Cynab Voyages reserves the right to cancel a booking where any payment is not received by its due date (30 day prior to departure).
CANCELLATION BEFORE DEPARTURE DATE:
Up to 30 Days prior – loss of deposit
30 to 21 Days prior – 50% penalty
21 to 10 Days prior – 75% penalty
9 Days or no show – 100% penalty
No refunds will be made for any used portion including hotels, sightseeing, cruises, transfers, meals, unless missed by the supplier.
Cynab Voyages highly recommend and encourage the purchase of travel insurance. Please ask your travel agent.
7. TRAVEL DOCUMENTS: It is the full responsibility of customers to obtain at their own expense all necessary travel documents required by all relevant government authorities, including all ports of call, and to comply with the laws thereof. Passports will be required for all air and sea travel to or from all destinations and may have to be valid for six months beyond the date of the expected return home. Customers are responsible for checking which documents are required, and then make certain that they have the necessary documents in hand prior to departure. The carrier or relevant authorities, without further recourse or the possibility of a refund, may deny customers boarding privileges failing to provide the required documents. No refund or replacement will be given for lost or stolen travel documents. Cynab Voyages shall not be liable for any aid or information given by its employees or the travel agent in connection with obtaining any necessary travel documents or complying with any laws, whether given orally, in writing or otherwise, or for the consequences suffered by any customer resulting from his/her failure to obtain such documents or to comply with such laws.
8. CUSTOMER ADVISORY: Some events are part of normal unpleasant occurrences, which can happen when traveling abroad. The customer realizes this, solely assumes the consequences thereof and agrees that Cynab Voyages cannot be held responsible for any damages owing to such occurrences.
Living Standards: Customers are asked to bear in mind and accept that living standards and practices at the destination, and the conditions there with respect to the provision of utilities, services, and accommodations, may differ from those found in USA or Canada.
Service disruption: Some services including water, electricity, air-conditioning, security, sanitary conditions, pools, food, beverages and other services or benefits may be suspended or interrupted partially or completely during the customer’s stay. Likewise, depending on the occupancy rate of hotels, à la Carte dining may be replaced by buffet or vice-versa.
Food, water and beverages: The food, water and beverages may not be up to North American standards. Accordingly, customers assume sole responsibility for any illness suffered while on the ground or upon return owing to the quality of the food, water and beverages.
9. ROOM ALLOCATION: Hoteliers are solely responsible for room allocation, in accordance with the category reserved by customers. Should customers choose to alter their room category upon arrival at destination (upon availability), they must make their own arrangements with the hotelier and assume all additional fees levied by them.
10. CHECK-IN AND CHECK-OUT CONDITIONS: Customers acknowledge and accept that hoteliers, in accordance with international standards, have specific check-in times, usually from 3 PM and check out by noon on the scheduled day of departure or by noon on the day immediately preceding a late-night departure.
11. CUSTOMERS REQUIRING ASSISTANCE AND CARE WHILE TRAVELLING:
Cynab Voyages must be advised with all customers requiring special care, assistance, attention, or treatment, in order to notify transportation suplier, hotel and tour accommodations.
12. CHANGES TO TRAVEL SERVICES:
If Travel Services are no longer available prior to the departure date or subsequent to arrival at destination due to a force major, Cynab Voyages reserves the right to substitute them for comparable goods or Travel Services.
13. CUSTOMER RESPONSIBILITY:
Health: Customers, whose physical condition so requires, must ensure that they have a sufficient quantity of any required medication with them, and that they carry such medication in their hand baggage at all times. Customers must also consult competent medical authorities prior to departure about preventive medical measure as regards to the countries to be visited.
Activities: Cynab Voyages cannot be held responsible for any accident or mishap occurring at the destination during the practice of activities in which the customers participate of their own free will and initiative.
14. FORCE MAJEURE: Cynab Voyages shall not be liable for failure in the performance of any of its obligations, including without limitation, for any loss or damage resulting from any delay, cancellation, loss of personal belongings, illness, bodily injury, accident, death, deterioration of Travel Services, inconvenience, loss of enjoyment, disappointment, or frustration, either mental or physical, due to:
A Force Majeure.
A war, revolution, insurrection, riot, blockage or any other unlawful act against public order or authority, including an act of terrorism or threat thereof.
Fire, flood, explosion, earthquake, epidemics, quarantine, storm, lightning, tornado or adverse weather conditions generally.
Accident to or failure of an aircraft or equipment used in connection therewith, loss of or hijacking of an aircraft, or any shortage of or inability to provide labor, fuel or facilities.
Any strike, lock-out, labor dispute or other industrial disturbance whether involving Cynab Voyages employees, the employees of its service providers or others upon whom Cynab Voyages relies.
Any government order, regulation, action or inaction or any failure to obtain the approval of a government authority having jurisdiction in the circumstances as may be required to the conduct of operations hereunder or any government or legal restraint upon such operation.
Others upon whom Cynab Voyages relies for the performance of the whole or any part of any Travel Services hereunder.
Any other causes beyond the reasonable control of Cynab Voyages and any other event not reasonably to be foreseen, anticipated, or predicted, whether actual, threatened or reported, which may interfere with the operations of Cynab Voyages or of its service providers.
15. EXCLUSION OF LIABILITY: Cynab Voyages makes arrangements with hotels, transfer operators and other independent parties to provide customers with Travel Services they purchase. Although Cynab Voyages takes great care in selecting these service providers, it does not have any control over them and cannot be held responsible for their omissions, fault or negligence, or that of their employees, nor for any loss or damages suffered as a result thereof. Travel Services provided are subject to the conditions imposed by the service providers and their liability is limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements.
16. ACTIVITIES NOT INCLUDED: Cynab Voyages shall not be liable for the quality or safety of activities (such as excursions, optional tours, little extras and others) available at the destination that customers may wish to participate in, and which are not included in the package, nor for any other representation made by the clients of any such activities. Any written or oral contract for all such activities shall be deemed to be made between customers and the operator of such activities and shall be undertaken at the customers’ own risk of loss, damage or injury.
Cynab Voyages shall not be liable in any manner for any complaints or claims that may arise as a result of participation in any such activities which are offered by third parties over whom Cynab Voyages has no control.
17. CONFIDENTIALITY: Cynab Voyages strictly complies with principles of confidentiality with respect to customers’ personal information, including in accordance with the Personal Information Protection and Electronic Documents Act.
2. TERMS: The purchase of packages, offered by Cynab Voyages constitutes a contractual agreement between the suppliers and the customer and implies your acceptance of suppliers terms and conditions. Please ensure you read carefully and understand these terms and conditions prior to booking.
3. PRICES INDICATED: Prices quoted by Cynab Voyages staff are based on double or twin occupancy and per person, (supplements for single and 3rd persons may apply) and in USA dollars, unless otherwise indicated, and are based upon the prices of provided services, exchange rate, cost of fuel, taxes and other fees in force at time of preparation of the booking. All prices are valid upon date of booking and are subject to change without notice. Unless the customer has paid in full, all prices may be increased at any time and for any reason.
4. RESERVATIONS/DEPOSIT/CONFIRMATION: Reservations must be accompanied by a deposit or payment in full before they can be considered confirmed.
5. CHARGES FOR CHANGES: Any changes to a reservation will be subject to extra fee. Within 45 days of departure cancellation penalties will apply. If any change made by one or more customers alters the basis of room occupancy, rates will be adjusted to reflect true room occupancy status. Charges will apply for any changes in customer reservations (subject to availability) subsequent to the departure date.
6. CANCELLATION CHARGES: Charges will apply in the event of any cancellation. All cancellation fees must be calculated based on the total amount of the products and Travel Services purchased. Cynab Voyages reserves the right to cancel a booking where any payment is not received by its due date (30 day prior to departure).
CANCELLATION BEFORE DEPARTURE DATE:
Up to 30 Days prior – loss of deposit
30 to 21 Days prior – 50% penalty
21 to 10 Days prior – 75% penalty
9 Days or no show – 100% penalty
No refunds will be made for any used portion including hotels, sightseeing, cruises, transfers, meals, unless missed by the supplier.
Cynab Voyages highly recommend and encourage the purchase of travel insurance. Please ask your travel agent.
7. TRAVEL DOCUMENTS: It is the full responsibility of customers to obtain at their own expense all necessary travel documents required by all relevant government authorities, including all ports of call, and to comply with the laws thereof. Passports will be required for all air and sea travel to or from all destinations and may have to be valid for six months beyond the date of the expected return home. Customers are responsible for checking which documents are required, and then make certain that they have the necessary documents in hand prior to departure. The carrier or relevant authorities, without further recourse or the possibility of a refund, may deny customers boarding privileges failing to provide the required documents. No refund or replacement will be given for lost or stolen travel documents. Cynab Voyages shall not be liable for any aid or information given by its employees or the travel agent in connection with obtaining any necessary travel documents or complying with any laws, whether given orally, in writing or otherwise, or for the consequences suffered by any customer resulting from his/her failure to obtain such documents or to comply with such laws.
8. CUSTOMER ADVISORY: Some events are part of normal unpleasant occurrences, which can happen when traveling abroad. The customer realizes this, solely assumes the consequences thereof and agrees that Cynab Voyages cannot be held responsible for any damages owing to such occurrences.
Living Standards: Customers are asked to bear in mind and accept that living standards and practices at the destination, and the conditions there with respect to the provision of utilities, services, and accommodations, may differ from those found in USA or Canada.
Service disruption: Some services including water, electricity, air-conditioning, security, sanitary conditions, pools, food, beverages and other services or benefits may be suspended or interrupted partially or completely during the customer’s stay. Likewise, depending on the occupancy rate of hotels, à la Carte dining may be replaced by buffet or vice-versa.
Food, water and beverages: The food, water and beverages may not be up to North American standards. Accordingly, customers assume sole responsibility for any illness suffered while on the ground or upon return owing to the quality of the food, water and beverages.
9. ROOM ALLOCATION: Hoteliers are solely responsible for room allocation, in accordance with the category reserved by customers. Should customers choose to alter their room category upon arrival at destination (upon availability), they must make their own arrangements with the hotelier and assume all additional fees levied by them.
10. CHECK-IN AND CHECK-OUT CONDITIONS: Customers acknowledge and accept that hoteliers, in accordance with international standards, have specific check-in times, usually from 3 PM and check out by noon on the scheduled day of departure or by noon on the day immediately preceding a late-night departure.
11. CUSTOMERS REQUIRING ASSISTANCE AND CARE WHILE TRAVELLING:
Cynab Voyages must be advised with all customers requiring special care, assistance, attention, or treatment, in order to notify transportation suplier, hotel and tour accommodations.
12. CHANGES TO TRAVEL SERVICES:
If Travel Services are no longer available prior to the departure date or subsequent to arrival at destination due to a force major, Cynab Voyages reserves the right to substitute them for comparable goods or Travel Services.
13. CUSTOMER RESPONSIBILITY:
Health: Customers, whose physical condition so requires, must ensure that they have a sufficient quantity of any required medication with them, and that they carry such medication in their hand baggage at all times. Customers must also consult competent medical authorities prior to departure about preventive medical measure as regards to the countries to be visited.
Activities: Cynab Voyages cannot be held responsible for any accident or mishap occurring at the destination during the practice of activities in which the customers participate of their own free will and initiative.
14. FORCE MAJEURE: Cynab Voyages shall not be liable for failure in the performance of any of its obligations, including without limitation, for any loss or damage resulting from any delay, cancellation, loss of personal belongings, illness, bodily injury, accident, death, deterioration of Travel Services, inconvenience, loss of enjoyment, disappointment, or frustration, either mental or physical, due to:
A Force Majeure.
A war, revolution, insurrection, riot, blockage or any other unlawful act against public order or authority, including an act of terrorism or threat thereof.
Fire, flood, explosion, earthquake, epidemics, quarantine, storm, lightning, tornado or adverse weather conditions generally.
Accident to or failure of an aircraft or equipment used in connection therewith, loss of or hijacking of an aircraft, or any shortage of or inability to provide labor, fuel or facilities.
Any strike, lock-out, labor dispute or other industrial disturbance whether involving Cynab Voyages employees, the employees of its service providers or others upon whom Cynab Voyages relies.
Any government order, regulation, action or inaction or any failure to obtain the approval of a government authority having jurisdiction in the circumstances as may be required to the conduct of operations hereunder or any government or legal restraint upon such operation.
Others upon whom Cynab Voyages relies for the performance of the whole or any part of any Travel Services hereunder.
Any other causes beyond the reasonable control of Cynab Voyages and any other event not reasonably to be foreseen, anticipated, or predicted, whether actual, threatened or reported, which may interfere with the operations of Cynab Voyages or of its service providers.
15. EXCLUSION OF LIABILITY: Cynab Voyages makes arrangements with hotels, transfer operators and other independent parties to provide customers with Travel Services they purchase. Although Cynab Voyages takes great care in selecting these service providers, it does not have any control over them and cannot be held responsible for their omissions, fault or negligence, or that of their employees, nor for any loss or damages suffered as a result thereof. Travel Services provided are subject to the conditions imposed by the service providers and their liability is limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements.
16. ACTIVITIES NOT INCLUDED: Cynab Voyages shall not be liable for the quality or safety of activities (such as excursions, optional tours, little extras and others) available at the destination that customers may wish to participate in, and which are not included in the package, nor for any other representation made by the clients of any such activities. Any written or oral contract for all such activities shall be deemed to be made between customers and the operator of such activities and shall be undertaken at the customers’ own risk of loss, damage or injury.
Cynab Voyages shall not be liable in any manner for any complaints or claims that may arise as a result of participation in any such activities which are offered by third parties over whom Cynab Voyages has no control.
17. CONFIDENTIALITY: Cynab Voyages strictly complies with principles of confidentiality with respect to customers’ personal information, including in accordance with the Personal Information Protection and Electronic Documents Act.